March 02, 2023
After you’ve had a car accident, regardless of who was at fault, it’s understandable that you’ll feel shaken up. However, it’s important to remain calm and to ensure that you get the necessary information. Having the right information will make claiming after an accident a lot simpler, and will also affect your eligibility for your legal entitlements if you are not at fault.
In Australia, it’s a legal requirement for drivers involved in an accident to exchange information afterwards. Remember that the police can assist you if the other driver refuses to provide you with information or becomes aggressive. Be sure to get the following personal and insurance information from the other driver:
Their name and surname
Their contact number and residential address
Their driver’s licence number and the state of issue
Their car registration number
The make, model, and colour of their car
Insurance information: name of their insurer, the type of policy and their policy number
If the driver is not the registered owner of the vehicle, get the owner’s details.
Once you have all the information you need, you should also spend some time at the accident scene collecting evidence. Be sure to take plenty of photos and videos to illustrate the extent of the damage to both vehicles, and the position of the other vehicle in relation to your own. Take videos from the accident scene and see if you can source any CCTV footage from nearby shops or businesses. You should also collect the accident details including the date and time it happened, and the address where it occurred. If there are witnesses to the accident, you should also get their details.
If you’re not at fault in a car accident and you’ve collected all the necessary information, you may be eligible to receive an accident replacement vehicle at no cost to you. Simply apply online or call 1300 416 710 to speak to a member of our team.