Frequently Asked Questions

We pride ourselves on being able to assist drivers across Australia* and New Zealand.

*Excluding TAS, NT and ACT

To discuss if we can service your specific location, please call us on 0800 004 203.

Our replacement car booking team will advise the delivering branch that you have a colour preference, and we will do our best to provide it for you.

We have an extensive fleet of vehicles available and will do our best to accommodate your needs, depending on availability of vehicles similar to your existing car.

We’re happy to assist you with a baby car seat or booster seat. Please let us know of your needs and we’ll arrange a suitable baby or child seat for you.

“Like-for-like” means an equivalent vehicle to your vehicle that was involved in the not at fault accident. If we don’t have something similar available, we’ll discuss alternatives with you to ensure the loan car suits your needs and lifestyle.

An accident loan car, or “accident replacement vehicle,” is a car provided to not at fault drivers involved in an accident by credit hire businesses such as Right2Drive. Accident loan cars can be used while the damaged vehicle is being repaired or settlement of total loss is confirmed. The cost of an accident loan car is recovered through the at fault party or their insurer.

  • We have helped over 250,000 Australian & New Zealand drivers get back on the road with an accident loan car.
  • We have over 1,700 5-star reviews on Productreview.com.au and have been awarded Australia’s number one car hire service for 3 consecutive years.
  • We have an extensive range of fleet, which means we will do our best to provide you with a like-for-like car.
  • We deliver cars to you quickly – at the accident scene, repairer, home or office.

We service regional and metro areas.