Your obligations are to comply with the terms of our agreement with you which includes:
You can find more information on our Not at Fault Obligations Page.
Using our services shouldn’t impact your current policy. When the accident isn’t your fault, you’ve got rights that mean you don’t have to make a claim against your own insurance policy and the cost of the hire will be recovered from the at fault party or their insurer.
If you’re not at fault in an accident with another vehicle, it’s your legal right to be put back into the position you were in prior to the accident. This means being provided with an accident loan car similar to your own while your car is being repaired, or until your total loss settlement is confirmed.