Frequently Asked Questions

Your obligations are to comply with the terms of our agreement with you which includes:

  • Acting in the best interest of Right2Drive.
  • Not holding up the recovery of the rental costs from the at fault party.
  • Providing all documents reasonably required (for example, a copy of your physical driver’s licence).
  • Being open and honest with us, and not misleading us in any way.
  • Not releasing or purporting to release the at fault party from any of your rights in respect to the accident.
  • Providing us with assistance in the recovery process as required, which may include providing documents, witness statements and in very limited circumstances, court proceedings.
  • Advising us promptly when your car repairs are complete, or you are notified of a total loss settlement.

You can find more information on our Not at Fault Obligations Page.

Using our services shouldn’t impact your current policy. When the accident isn’t your fault, you’ve got rights that mean you don’t have to make a claim against your own insurance policy and the cost of the hire will be recovered from the at fault party or their insurer.

If you’re not at fault in an accident with another vehicle, it’s your legal right to be put back into the position you were in prior to the accident. This means being provided with an accident loan car similar to your own while your car is being repaired, or until your total loss settlement is confirmed.