Frequently Asked Questions

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Who is responsible for the cost of the accident replacement vehicle?

Under our agreement with you, the not at fault driver, you won’t be liable for the rental costs as long as you are not at fault, you assist us in the recovery of the costs from the at fault party or their insurer, and otherwise act in accordance with the terms and conditionsof our agreement.

If we require your assistance in recovering the rental costs, this may include you having to provide documents, witness statements, and in very limited circumstances, court proceedings.

You’ll still need to pay for petrol, tolls and infringements as you would in your own car.